Refund policy

This Return and Refund Policy is drafted to align with the Consumer Protection Act (CPA) 68 of 2008 and the Electronic Communications and Transactions Act (ECTA) 25 of 2002 of South Africa.

Howzit Shop: Return and Refund Policy

At Howzit Shop, we aim to ensure our customers are satisfied with their purchases. Please read the following policy carefully to understand your rights and our procedures regarding returns and refunds.

1. The 14-Day Return Window

In accordance with the Electronic Communications and Transactions Act (ECTA), you have a "cooling-off period" of 14 days after the date of delivery to return goods purchased from our online store.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

  • If 14 days have passed since your delivery, we unfortunately cannot offer you a full refund or exchange.

2. General Returns and Refunds

  • Change of Mind: If you wish to return a product simply because you changed your mind, you may do so within the 14-day window. Please note that the cost of return shipping is for the customer’s account.

  • Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and approve or reject your refund.

  • Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of business days.

3. Defective or Damaged Goods

Under the Consumer Protection Act (CPA), if a product is found to be defective or damaged upon arrival, you are entitled to a repair, replacement, or refund.

  • Please notify Howzit Shop immediately (within 48 hours of delivery) via our support channels if an item arrives damaged.

  • We may require photographic evidence of the damage to process your claim.

  • In the case of a verified defect, Howzit Shop will cover the cost of return shipping.

4. Non-Returnable Items

Certain types of goods are exempt from being returned due to hygiene or safety regulations:

  • Items that have been opened or used where hygiene is a factor.

  • Gift cards or promotional vouchers.

5. Contact Information

For all return requests or queries regarding your order, please contact our support team at Howzit Shop using the contact details provided on our "Contact Us" page.

Disclaimer: This document is provided for general informational purposes and does not constitute formal legal advice. It is recommended that you consult with a legal professional to ensure your policies are fully compliant with your specific business model and current South African legislation.